1 hour ticket response
Fast assistance is our primary objective and that is why we have a team of seasoned customer support engineers who are ready to provide a rapid solution to any question that you may have. Just post your client support ticket from your Website Control Panel and we will respond within one hour at the latest. As a matter of fact, we work hard and aim for a twenty–minute customer support ticket response time.
An Exceptional Technical Support Service
Our help desk staff members possess big experience in the Linux hosting field and are trained enough to come up with a swift solution to your problem. If, however, the case at hand is not within the competence of a client support engineer, the client support ticket will be sent to a programmer or admin for further assistance.
An Easy–to–Navigate Help Center Section
To help you get a quick hint on how to use a particular feature, we have incorporated a truly user–friendly Help section in your Website Control Panel. You can search through a huge selection of web hosting account management articles and website management articles, have a look at the F.A.Q. library or watch our step–by–step video tutorials.