Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Guarantee

  • Our crew of qualified professionals will try their best to reply to your advice demands within up to 1 hour. If, however, the situation you have come across demands the assistance of the Admin =Department,= we will forward the ticket to the person in charge and will write a reply to tell you.

  • Top quality support service

  • Qualified Technical Help Service

  • Our client help team is going to be on duty for you 24x7x365 to to reply to all help inquiry tickets that you submit. We offer technical help for all software applications that are pre–configured on your server. These include our in–house produced Website Control Panel, the chosen Operating System and the server management panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • In the Website Control Panel that will come at zero cost with the virtual server, you’ll find an informational Help zone, consisting of all you need to learn about monitoring your sites and software packages. We have added a wide range of how to content articles and video guides that illustrate the standard site maintenance responsibilities in an understandable form.